Returns & Guarantee
Fragrances are sold final sale — but every bottle is backed by our authenticity and condition guarantee. If we got it wrong, we make it right, in full.
Guarantee Windows
3 days
To report a condition or not-as-described issue
Any time
Window to raise an authenticity concern
100%
Authenticity guarantee, return shipping on us
Claim Requirements
- • Seal / cellophane intact and atomizer never engaged
- • Fill level matches the claim
- • Original packaging and certificate of authenticity included
- • Photos of the bottle, batch code, and packaging attached to the claim
Final Sale
Fragrances are final sale. We can’t accept returns for:
- ✗ Change of mind — “didn’t like the scent,” “bought the wrong one”
- ✗ Bottles opened, sprayed, or used after delivery
- ✗ Damage that occurred after delivery
- ✗ Claims filed after the 3-day window without an authenticity or transit-damage basis
Why? Once a bottle leaves our custody it can no longer be authenticated for resale, a sprayed atomizer can’t be sold as new, and fragrance is a regulated flammable that can’t be casually reshipped.
How to File a Claim
- 1
File a Guarantee Claim
Go to your Orders dashboard, open the item, and choose "File a Guarantee Claim." Select a reason and attach photos of the bottle, batch code, fill level, and packaging.
- 2
We Review
Our team reviews your claim and photos, typically within one business day, and confirms whether it qualifies under the authenticity and condition guarantee.
- 3
Ship It Back (if approved)
We email a prepaid, ground-only return label and packing instructions. Pack the bottle securely in its original box and drop it off.
- 4
We Inspect & Refund
Once received and inspected, we refund your original payment method in full — purchase price plus original shipping, with no return fee.
Frequently Asked Questions
Still Have Questions?
Our support team is ready to help with any guarantee claim or question about your order.
Contact Support