Returns & Refunds

Fragrances are sold final sale: we cannot accept change-of-mind returns (“didn’t like the scent,” “bought the wrong one”). This is the standard across authenticated fragrance resale — once a bottle leaves our custody we can no longer certify it for resale, and alcohol-based fragrance is a regulated flammable that cannot be casually reshipped. What you get instead is a guarantee that we stand behind every bottle. If an item arrives inauthentic, materially not as described, or damaged in transit, we make it right in full. Report condition or description issues within 3 days of delivery with photos; authentication concerns are covered at any time.

We issue a full refund (purchase price plus original shipping, return shipping on us) when:

• The item is inauthentic. If a bottle we authenticated is later shown not to be genuine, we buy it back in full — with no time limit.
• It is significantly not as described. Fill level materially below what was listed, a wrong or missing batch code, the wrong concentration or formulation, the wrong item, or undisclosed damage.
• It arrived damaged in transit. Broken, leaking, or otherwise damaged in shipping.

For condition and not-as-described claims, the bottle’s seal must be intact and its fill level must match the claim — a claim on a bottle whose seal is broken and fill is depleted is treated as use, not a defect.

If you believe an item you received is not authentic — at any time, with no deadline — contact us immediately at support@sacrescent.com. Our team will re-examine the bottle. If our review confirms your concern, we cover all costs in full — including the original purchase, return shipping, and any reasonable inconvenience. Sacrescent’s reputation is built on authentication; the rare false positive is on us, not on you.

If your bottle arrives damaged, contact support@sacrescent.com within 3 days of delivery and include photographs of the exterior packaging and the bottle. We’ll send a replacement where possible, or process a full refund if the bottle is no longer in our inventory. Return shipping for damaged items is fully covered.

Items listed in our Archive — vintage, discontinued, or otherwise irreplaceable bottles — are sold with documented provenance and are final sale, noted clearly on the product page before purchase. They carry the same authenticity and condition guarantee as the rest of the catalogue: if an archive bottle arrives inauthentic, materially not as described, or damaged in transit, you’re covered in full.

1. Email support@sacrescent.com with your order number and the reason for return. (Or use the “Request Return” option on your Orders dashboard once it’s available.)
2. We’ll respond within one business day with a pre-paid UPS Ground return label and packing instructions.
3. Pack the bottle in its original outer box with cushioning and attach the label.
4. Drop off at any UPS location. Keep the tracking number for your records.
5. Once we receive and inspect the return, we’ll process your refund.

On any approved guarantee claim — inauthentic, not as described, or damaged in transit — Sacrescent covers return shipping in full. There is no return fee: a covered claim means we got it wrong, not you.

Fragrance is regulated as ground-only shipping (ORM-D / limited quantity). Air shipping is not available for outbound or return legs.

Once we receive your return, we’ll inspect the item and process your refund within 5–7 business days. Refunds are issued to the original payment method. Depending on your bank, the credit may take an additional 3–5 business days to post to your statement.

A return will be declined if any of the following apply at inspection:

• The cellophane seal has been broken or the atomizer has been used.
• The original packaging or certificate is missing.
• The bottle shows signs of damage that occurred after delivery.
• The claim is filed more than 3 days after delivery without an authentication or transit-damage basis (authenticity concerns have no time limit).
• The bottle was clearly noted as final sale on the product page.

If we cannot accept your return, we’ll notify you and offer to ship the item back to you at our cost, or hold it for thirty days while we discuss next steps.

Once an order has been authenticated and packed for shipment, we cannot cancel it — at that point we treat it as a return, following the steps above. If you need to cancel before that stage, email us as soon as you can and we’ll do our best to stop the order in fulfillment.

This policy is governed by the laws of the State of California. Any disputes will be resolved under California law and in the courts of the State of California.

For anything not covered above, reach out to support@sacrescent.com. A real person will reply.